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Editorial policy

This page sets out the rules every Unstuck page follows. If a page breaks one of them, please tell us through the contact page.

What we write about

Account problems people meet on crypto exchanges: opening an account, identity verification, getting back into an account, and restrictions or changes to an existing account. Topics come from the questions people search for and the wording exchanges show on screen. We don’t write price predictions, trading strategies or investment recommendations.

Sources we rely on

  • The exchange’s own pages first. Help-centre articles, terms of use, fee pages and official announcements are the authority on that exchange’s rules, so a page about Binance relies on Binance’s pages, and a page comparing exchanges relies on each exchange’s own pages.
  • Independent sources for the “why”. Where a page explains why exchanges ask for something — identity checks, source-of-funds questions, liveness tests — we use standards bodies and regulators rather than other blogs.
  • No anonymous claims. We don’t publish success rates, average waiting times, “most people” statements or stories we can’t point to a source for.

How facts are checked

Each page names the official pages it relies on and the month they were read. Numbers that exchanges change — limits, review times, document age rules — are written with that month so you can tell how fresh they are, and the page tells you to confirm the current figure in the app or help centre before acting. When something can’t be confirmed, the page says that plainly.

Screenshots show public pages only (sign-up pages and help articles) and carry the month they were taken. They show what a page looked like; they are not evidence of anyone’s account.

The site carries a Binance referral code and link on a small number of pages, as explained in the referral disclosure. That relationship does not change what a page says about Binance’s rules, and it does not lead us to criticise or praise other exchanges: comparisons list each exchange’s published rules side by side. We don’t publish referral links for other exchanges.

Updates and corrections

Pages are reviewed when an exchange announces a rule change. Where a page quotes a time, a limit or a count, it says which month that figure was checked, so you can see how old it is. Small wording changes are made quietly; changes that alter a fact, a step or a figure update the page’s date, and substantial factual corrections are recorded on the corrections page.