Sign-up, ID checks, 2FA and account holds
Type the message your exchange is showing. Find what it means and what to tap next.
Binance referral code from this site
ZY1818Enter it in the referral code box when you sign up and you get a discount of up to 20%* on trading fees.
*Binance sets the rate and can change it; your account shows the one that applies to you. It covers spot and futures trading fees. Using this code does not make you pay more. The referral programme is not available everywhere — see where it doesn’t apply in the referral disclosure.
Each page starts from the message on your screen, quotes what the exchange’s own help pages say it means, and gives you the next step. Most pages use Binance; the comparison pages put several exchanges’ rules side by side.
Find the problem by the step you're on
Signing up
Creating the account: the sign-up form, where the referral code goes, codes that never arrive, and which ID you will need next.
Identity checks
Documents, the selfie or face scan, proof of address, and what each review status means while you wait.
- Crypto Exchange KYC Levels and Limits Compared
- Binance Verification Failed? Fix It by the Message
- Binance Face Verification Failed: What to Change
- Binance Face Verification Loading or Error 133197
- Liveness Check Failed on a Crypto Exchange?
- Binance ID Number Has Been Used? What to Do
- Change or Correct Your Name on a Crypto Exchange
- Binance Proof of Address Rejected: Fix and Resend
- Proof of Address for Crypto Exchanges
- Binance Verification Under Review: How Long?
- Binance KYC in India: PAN and Documents
Getting back in
Lost authenticator, new phone, codes going to an old number, and messages pretending to be exchange support.
Restrictions and changes
Withdraw-only and disabled notices, source-of-funds requests, being asked to verify again, and moving country.
Checkers that run in your browser
All tools- Binance verification message lookupBinance's help pages explain verification problems step by step. Pick your step, paste what the screen says, and see what Binance's pages say about it and whether to wait, retry or stop.
- Face check not working: find where it stopsPick the point where the face check stops. You get what Binance's pages say about that point, the next thing to change, and when to stop retrying and appeal instead.
- Proof of address date checkBinance counts a proof of address from its date of issue, and the window is 2, 3 or 6 months depending on where you live. Enter yours to see the last day it counts.
- Source of funds documents by incomeBinance's EDD page lists accepted papers for ten sources of money. Tick yours to get the list, see which sources need two documents together, and the date a 3-month paper must be from.
- Verification wait clockBinance prints a time for four reviews: 48 hours for ID and face, 1-2 working days for proof of address, 3 to 10 business days for source of funds and 1 working day for a Forgot Account appeal.
Or browse by topic
Opening an account 4ID documents 10Face and selfie checks 5Proof of address 4Reviews and waiting times 6Locked out and 2FA 6Updating account details 8Restrictions and holds 5Source-of-funds checks 4Scam messages and fake helpers 4