Does every Binance account need a proof of address?

Not necessarily. Binance’s address page says it collects “one or two documents” to verify an account: proof of identity and proof of address. Its identity verification page adds: “Based on your region or selected payment channels, you may need to increase your identity verification level”. The address check has its own button, [Get Verified Plus], on the [Identification] page, which also shows your current verification level.

Is the date checked on the day I upload or the day it’s reviewed?

Binance’s page doesn’t say. It counts the window from the date of issue and gives the review as up to 1–2 working days, but it doesn’t say which end of that wait the date is measured against. If your document is a few days from its last valid day, we’d send a newer one rather than find out. Our proof of address date check shows whether the window closes inside those two working days.

Can I cover up the transactions or balance on a bank statement?

Binance’s page doesn’t describe masking any part of a statement. It asks for “original, unedited documents only” and for all your information to be clearly identifiable. If you’d rather not send a statement, Binance’s list of bank documents also includes letters: a bank reference letter or an address confirmation letter, stamped and/or signed. A different kind of document, such as a utility bill, is another option.

Binance Proof of Address Rejected: Fix and Resend

Binance’s address page says a proof of address must show all five of these:

Your name, the same as on the ID you submitted.
Your home address, the same as the residential address you entered.
The date of issue.
The issuing authority.
A reference to that authority, such as a logo, contact information or a website.

It also has to be “issued in your name and match the name of the Binance account owner”. Check the rejected document against that list first. A missing detail can only be fixed with a different document, because a sharper photo of the same paper won’t add something that isn’t printed on it. If all five are there, the date, the type of document and the image are what’s left to check.

Binance proof of address documents: which pass and which don’t

Binance sorts the documents it accepts into four groups: utility and service, bank or approved financial institution, government issued, and others. A separate list covers what doesn’t count.

The document you have	Accepted?	What Binance’s lists say
Electricity, water or sewerage bill	Yes	Listed as a utility bill. Cut-off notices, payment reminders and payment schedules for the same services are refused.
Internet, landline or TV bill	Yes	An internet provider’s account statement, or a “Landline telephone / internet / TV / communication packages bill”.
Mobile phone bill on its own	Only in some places	“mobile phone bills are not acceptable on their own, except in several jurisdictions”. The page doesn’t name them. A package bill that includes mobile, internet and TV is accepted.
Bank or credit card statement	Yes	Investment account and mortgage statements too. Refused: preliminary bank statements, statements showing only fees, and credit card statements from retail stores.
Letter from your bank	Only some	A bank reference letter, address confirmation letter or account balance letter, “stamped and/or signed”. Bank correspondence and marketing letters, including one confirming a closed debt, are refused.
Bank transfer receipt	Yes	“Bank transfer receipt or money transfer confirmation”, and debit or credit advices, are on the bank list.
Shop or online order receipt	No	“Transaction receipts (even if delivery or billing address is provided)”
Loan papers	Statements only	A mortgage statement is on the accepted list, and the refused list makes an exception for mortgage or loan statements. Letters and marketing material about them are refused.
Letter from a government office	Yes	“Government issued and official correspondence documents”
Certificate of residence	Yes	From your local government, “within 3 or 6 months, depending on the jurisdiction, unless stated otherwise”.
Tenancy agreement	If issued or confirmed by the state	A government tenancy contract or tenancy registration certificate, issued by the state body or confirmed by the housing authority and valid within 1 year. A private lease isn’t named on either list.
National ID card or permanent residence permit showing your address	Yes, with a condition	It “cannot be the same document used for identity verification”.
Home insurance	Yes	A statement or certificate. Other insurance documents are refused.
Building management statement	Yes	Listed under “Others”.
University papers	Yes	A student rental agreement for university housing, a university letter confirming you study there and your current address, or a government student grant, loan or bursary sent to that address.
Payslip or employment contract	No	“Payslips and labor contracts”
Medical bill or streaming bill	No	Both are on the refused list.
A document sent to a P.O. box, a mail forwarding service or a virtual office	No	For a P.O. box the page adds: “your residential address must be visible”.
A bill that doesn’t say what it’s for	No	“Bill statements where product or services subscribed are not specified”

Two entries are easy to confuse. Binance’s bank list accepts a bank transfer receipt, while the refused list turns down “Transaction receipts” without saying where one ends and the other begins. We read the refused line as receipts for things you buy, such as shop and online order receipts, but a full bank statement avoids the question, so send one instead of a transfer receipt if you have it.

Address verification failed or rejected? Match the reason to what you send next

If the rejection is about your ID document or the face check, the fixes are different, and fixes for each step of a failed Binance verification covers them. Binance’s page doesn’t quote its rejection messages for the address document, so the likely reasons here are our own reading of the rules on that page. Pick the reason closest to the wording you were given.

Wrong type of document

Replace it. A clearer copy of a refused type is still a refused type. Choose from the accepted rows in the table, and from a different issuer if you can.

A mobile phone bill is the one most worth a second look. Binance’s FAQ says a bill for a telecommunications package, “such as the package for mobile phones, internet, and TV”, is acceptable, so if your provider bills you for a package, send that bill instead of the mobile-only one.

Too old, or the date isn’t clear

Binance counts from the day the document was issued and “only accepts Proof of Addresses that are dated within the required timeframe from the date of issuance.” The window depends on where you live. The table on Binance’s page gives 6 months for every country it doesn’t name, “unless otherwise stated on the document (up to 1 year)”, and 6 months for a few it does. It gives 3 months for a list of named countries and 2 months for one, India; verifying a Binance account in India covers that window together with the identity step there. The upload notes on the same page say “three or 6 months depending on jurisdiction”, so go by the table row for your country. A certificate of residence (3 or 6 months, by jurisdiction) and a government tenancy contract (1 year) carry their own periods.

Our proof of address date check takes your country, the document type and its issue date, and shows the last day it still counts.

When we read Binance’s help centre page on verifying your residential address in October 2026 (last updated 20 April 2026), these were its windows, and its document lists, file rules and upload steps are as it gave them then. For moving, verification levels, name changes and appeals we also read its page on updating a residential address, its identity verification page (updated 5 June 2026) and its privacy portal that same month. Country windows are the numbers most likely to move, so check the current table on the address page or in the app before you upload.

If your latest bill is already too old, we’d look at a recent bank statement or a stamped address confirmation letter rather than wait for the next bill.

The name doesn’t match your account

The page asks for a document issued in your name, with the name “the same as the ID submitted”. Two different problems end up here.

It’s in your name, but written differently. A middle name is missing, initials replace a first name, or the order differs. Send a document that prints your name the way your ID does, and how close is close enough never comes up. If you’ve changed your name and the bill already carries the new one, it won’t match the ID you verified with. Binance’s identity verification page lists “The name on the document has changed” as one reason to update your verified identity from the [Identification] page. Our page on names spelt, ordered or changed differently from your ID covers each of these.
It’s in someone else’s name. A parent, a partner or a landlord. That doesn’t meet the rule at all. The options are in nothing in your own name.

The address is missing or different

The address on the document must be “the same as the residential address entered”. Binance’s FAQ asks you to enter a complete residential address “that includes the flat or house number, street, and zip code”. Put the document next to what you typed and compare them line by line, from the flat or house number and building through the street and town to the postcode. If it’s the same address written another way, enter it on the next attempt the way the document prints it.

A document addressed to a P.O. box, a mail forwarding service or a virtual office is on the refused list in the table, so changing what you typed won’t fix it and you’ll need a different document. If you’ve moved since the address was verified, that’s a change of address, and it has its own steps in moved since your address was verified.

Blurry photo, cut-off page or wrong file

Binance’s page recommends PDF and asks for the right file size without giving a number. It accepts colour screenshots and colour scans when the first page is clearly visible, the details are readable and all your information is clearly identifiable. It also says:

“photocopied documents are not acceptable.”
Scans and screenshots “should not have blurs or reflections and should not be in black and white.”
Capture the document vertically, in portrait mode, with all four corners showing and every line of text readable.
Use “original, unedited documents only and avoid documents with cuts”.
The accepted file types are .PDF, .JPG, .JPEG and .PNG. “Uploading documents in other formats will not work.”

If the bill or statement came by email or lives in an app, we’d download the PDF the provider issues rather than take a screenshot of the screen, because the page accepts “a PDF file of a paperless bill” and PDF is the format it recommends.

No reason given, or the same document turned down twice

Stop sending that same file, since Binance’s address page gives no number of attempts and no sign that a resend changes the result. Two moves are left:

Send a different accepted document, from a different group if you can. If a utility bill keeps failing, we’d switch to a stamped address confirmation letter from your bank or a letter from a government office, because either shows the same details from another issuer.
If you’re sure a document meets every line on Binance’s page and it was still refused, ask for a person to look at it. Binance’s privacy portal describes the way in. Sign in, go to your profile and select the headphone or chat icon, then click “View more” in the Self-Service section, scroll down to the KYC section and choose “Appeal KYC Rejection”. The portal says the request goes to a KYC support agent for a manual review.

Nothing in your own name?

When the bills at home are in someone else’s name, Binance’s address page still asks for a document “issued in your name”, and none of the Binance pages we read describes using another person’s bill, with or without their consent. The accepted lists do include several documents that tend to be addressed to you personally:

Your own bank or credit card statement, or an address confirmation letter from your bank, stamped and/or signed.
A letter or other official correspondence from a government office, sent to you at that address.
A certificate of residence from your local government.
A national ID card or permanent residence permit that shows your address, if you used a different document, such as a passport, for the identity step.
For students, a rental agreement for university housing, a university letter confirming you study there and your current address, or a student grant, loan or bursary letter sent there.
A home insurance statement or certificate in your name.

Changing a document so it fits doesn’t work, whether that means editing the name or date on someone else’s bill or buying a ready-made one. The page asks for “original, unedited documents only”, so an altered bill fails the rule it was meant to meet. If you also hold accounts elsewhere, proof of address rules at other exchanges sets several exchanges’ lists side by side.

How to resend proof of address on Binance

Send the replacement through the same address check as the first upload. On the website:

Log in and go to [Profile] → [Account] → [Identification].
Click [Get Verified Plus], read the information and click [Continue].
Enter your current residential address and click [Continue], then fill in the rest of the address details and click [Continue] again.
Select the document type you’re uploading and click [Continue].
Follow the instructions on screen and click [Upload].
Confirm your name and address and click [Continue].

In the app, the page starts from [Account Center] → [Profile] → [Verifications] → [Get Verified Plus], then asks for the same address, document type and [Upload] steps.

Before you upload, check the document against the five required details once more, then against your country’s date window.

After you upload

Binance’s page says your proof of address “may take up to 1-2 working days to be reviewed”, that you’ll be told the outcome once it’s ready, and that “There is no need to contact the Support Center.” Inside that time, leave it alone. If it has been longer, our page on how long Binance reviews take and what each status means goes through what to check before you contact support.

Moved since your address was verified

Binance’s two pages give the change-of-address button different names. The address page’s FAQ says that if your address verification details have changed, you can change them from [Modify Proof of Address] after logging in, and that you’ll get an email once the change is complete. Binance’s page on updating a residential address (last updated 27 November 2024) calls it [Edit Address] in its website steps:

Hover over the profile icon, click [Account] and go to [Identification].
Scroll down and click [Edit Address].
Select the residential country and click [Continue].
Fill in the address details and click [Continue].
Follow the instructions and click [Upload] to upload the document.

The same review of up to 1–2 working days applies.

If you moved to another country, that page says the change might involve resetting your KYC to meet the new country’s legal requirements, that the products open to you may change, in either direction, and that you should ask customer service about product availability in your new country. Changing your country of residence on Binance covers that case.

Binance Proof of Address Rejected? Sort Out the Reason Before You Resend