Crypto exchange account problems by topic
Each topic gathers the fixes for one kind of account problem, and some fixes appear under more than one topic.
- Opening an account4 fixes
The sign-up form, where to enter a referral code, codes that don't arrive, and what to have ready before the identity check.
- ID documents10 fixes
Which IDs exchanges accept, what to use instead of a passport, and why a document gets rejected or flagged as already used.
- Face and selfie checks5 fixes
Liveness scans that fail, freeze on loading or keep coming back at withdrawal and login.
- Proof of address4 fixes
Which documents count, how recent they must be, and what to do when nothing is in your name.
- Reviews and waiting times6 fixes
What "under review" and "pending" mean, how long official pages say checks take, and when waiting stops being the answer.
- Locked out and 2FA6 fixes
Lost authenticator apps, new phones, codes going to an old number, and getting back into the account safely.
- Updating account details8 fixes
Correcting your name, moving country, adding a referral code later, and starting verification over.
- Restrictions and holds5 fixes
Withdraw-only mode, disabled or locked accounts, and the reviews that lift them.
- Source-of-funds checks4 fixes
What source of funds and source of wealth mean, which documents answer them, and how long reviews take.
- Scam messages and fake helpers4 fixes
Texts, calls and links that pretend to be exchange verification or support, and how to check them.