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Scam messages and fake helpers on exchanges, and how to check them

Account problems attract fake helpers: texts asking you to “complete KYC” through a link, people offering to pass verification for you, and callers claiming to be exchange support. These pages show how to check a message against the exchange’s own verification tools, what real support will and won’t ask for, and what to do if you already replied or typed a code somewhere.

  1. Does Binance Have a Customer Service Number? How to Reach Real Support

    Not one listed on any Binance page we checked. Support runs through a chat on Binance’s website and app, where a bot answers first and can pass you to a person.

    03 Get back in

  2. Fake KYC Texts and "Exchange Support" Calls: Five Checks Before You Reply

    Two tests come straight from exchange help centres: a real request is also waiting when you sign in on your own, and real staff don’t want secrets or coins. Fail either one and treat it as fake.

    03 Get back in

  3. Is Crypto Exchange KYC Safe? What Happens to Your ID After You Upload It

    A regulated exchange has to verify who you are, so the check is routine. The danger is the destination: upload only on your own account’s verification screens, never into a chat or a sent link.

    01 Sign up

  4. How Long Does Binance Verification Take? What Each Status Means

    48 hours is the usual figure for your ID and face check; proof of address can take up to 1–2 working days, and source of funds up to 3 to 10 business days, counted from when you submit.

    02 Verify