Every fix, grouped by the step you're stuck on

Start on Binance’s sign-up page in a browser and add the app afterwards. The 6-digit code comes before the password, and the referral code screen appears only once the account exists.

01 Sign up

Yes, within 30 days of registering, if all six of Binance’s conditions hold, including no deposit, no trading and no referrer yet. You enter the code on its referral binding page.

01 Sign up

No passport? It is one option, not the rule. The menu that appears once you pick the country that issued your ID is the list that counts for you.

01 Sign up

A regulated exchange has to verify who you are, so the check is routine. The danger is the destination: upload only on your own account’s verification screens, never into a chat or a sent link.

01 Sign up

Find where the code went before asking again: email codes hide in spam, junk or another inbox, and texts fail on coverage, signal or a blocked sender. Help centres also want a gap between requests.

01 Sign up

The first level is an ID document, usually with a face scan, and it opens deposits and trading. A second level, where there is one, raises withdrawal limits; source-of-funds checks come on request.

02 Verify

Typing a 6-digit code when it failed? That’s a 2FA code error, not your ID. On the identity screens, find the step that stopped and change only that before the next try.

02 Verify

If the scan ran to the end and then said it failed, change three things before the next try: the light on your face, anything on your head or eyes, and where your face sits in the frame.

02 Verify

Restart on a different device. On the Binance website, pick the QR code option to carry on by phone; if it’s the app that stays on loading, begin again on the website instead.

02 Verify

Start from what’s on your screen. A camera that never opened needs a permission or another device; a scan that ended in a refusal needs better light, a clear face or a person to review it.

02 Verify

Sign in to or recover the older Binance account your ID is on, wait out the block after closing one, or ask for a manual review if you never opened it.

02 Verify

Name spelled differently on your ID and your exchange account? Look for a name or update option on the account’s identity verification page; if none fits, contact support with your ID to hand.

02 Verify

Binance asks for five printed details, a date inside your country’s window and a type from its accepted list. Fail any of those and a new photo won’t help: send a different document.

02 Verify

If it’s under three months old, shows your full name and home address, and comes from a bank, a utility or a government office, it fits the published rules at most exchanges we checked.

02 Verify

48 hours is the usual figure for your ID and face check; proof of address can take up to 1–2 working days, and source of funds up to 3 to 10 business days, counted from when you submit.

02 Verify

Binance collects your PAN as part of its identity check, and its April 2025 notice asks users in India, new and existing, to re-verify using the steps in an email it may have sent.

02 Verify

Log in on the Binance website, pick the method you’ve lost on the Security Verification Requirements page, then click [Security verification unavailable?] to start the reset.

03 Get back in

If your authenticator codes were synced to a Google Account, signing in on the new phone brings them back. If not, copy them from the old phone, or reset 2FA at each exchange.

03 Get back in

Not one listed on any Binance page we checked. Support runs through a chat on Binance’s website and app, where a bot answers first and can pass you to a person.

03 Get back in

Two tests come straight from exchange help centres: a real request is also waiting when you sign in on your own, and real staff don’t want secrets or coins. Fail either one and treat it as fake.

03 Get back in

Read the notice word for word. Withdraw Only lifts once [Verified] is approved, a 24–48 hour security hold ends by itself, and a restriction Binance placed goes to Customer Service.

04 Restrictions

Start with [Profile] - [Security] and count the 2FA methods switched on. Of the four causes on Binance’s help page, it’s the quickest to check.

04 Restrictions

3 to 10 business days is the review time Binance asks you to allow once you’ve ticked your real sources of money and uploaded an accepted document for each (two for a crypto sale or private loan).

04 Restrictions

Exchanges want a trail with no gaps: a document showing how the money was earned, and a record of it reaching you and then your exchange account. Sometimes one bank statement shows both.

04 Restrictions

Yes, it’s normal. Exchanges re-check verified accounts when an ID expires, when their rules change, or in a scheduled review, and what the request asks for usually shows which one you’ve got.

04 Restrictions

You make the change yourself, with a proof of address for the new home. The review can take up to 1–2 working days, and a new country may also mean verifying your identity again.

04 Restrictions