Binance face verification not working? Find where it stops and what to change

Seven points where Binance facial verification can stop

The face check fails for different reasons at different points, so the checker starts from the point you reached. Each answer gives Binance’s words for that point, what to change, and when to stop. The questions about your device, the checklist and your refusals only appear for the points where they change the answer.

If the screen shows a number such as 133197, no Binance help page we read explains it. Go by the point where the check stopped, and quote the number exactly if you contact support.

Eight face scan conditions from Binance’s help pages

The eight ticks are the face-check conditions on two Binance pages: the identity verification page, with its website and app steps, and the face verification page. They are camera access; no hat, glasses, mask or filter; enough light; the whole face visible, centred and inside the frame, with eyes open; the device steady at eye level while you look straight at the camera; a plain background; a clean lens and a clear picture; and finishing without refreshing or leaving the app. The checker shows Binance’s sentence, and which page it’s from, next to anything you haven’t ticked. If the check finishes and fails, or the prompts don’t register, with everything ticked, it stops suggesting changes and points to the appeal, because nothing else on those pages is left to change.

The face verification page also lists setting up your phone’s own face recognition (Face ID on an iPhone, face unlock on Android) first. That page describes the face check Binance asks for when you log in or use features such as withdrawals, so that point appears only in the answer for a face check at withdrawal or login.

Three steps are labelled “General phone and browser steps, not from Binance”: resetting camera permission in your phone or browser settings, closing apps that hold the camera, and updating the Binance app or your browser. They are ordinary phone and browser fixes, kept apart so you can tell them from Binance’s own wording.

Nothing here replaces you in front of the camera. Binance’s face verification page says the check is mandatory and can’t be removed, and the checker never asks for your camera. What you tick isn’t saved or sent anywhere.

How many failed attempts before you wait 24 hours

Binance’s page on verification for migrant residents says “You may attempt to complete the Identity Verification process up to 10 times per day. If your application has been denied 10 times within 24 hours, please wait 24 hours to try again.” Binance’s identity verification and face verification pages give no number, so the checker names the page the figure comes from and doesn’t present it as a rule for everyone.

Enter how many times you’ve been refused in the last 24 hours, as a whole number. Below 10, you see how many are left. At 10, add the day and time of the last refusal and the checker adds 24 hours, shown in your own time zone. Binance’s page doesn’t say when the 24 hours start, so we count them from the last refusal. If the clocks change in between, the time shown moves with them, because it is 24 real hours. A number above 10 counts as 10. Without the time it just says to wait 24 hours from the last refusal, rather than guess. The count appears when another attempt is the next step: the camera doesn’t open, it stays on loading, it finishes and fails, or the prompts don’t register.

Two ways to appeal, and where each one starts

• Facial Verification Appeal. Binance’s page on reactivating withdrawals says [Appeal] takes you to the [Facial Verification Appeal] page; the same page shows an [Appeal] button in a pop-up on the app’s Withdraw screen. Binance says you may get security questions first, should follow the examples on the page for the materials, can add context under [Additional Information], and will hear back by SMS or email. If you can’t see the [Appeal] button, it says to contact Binance Support.
• Appeal KYC Rejection or Failed Facial Verification Appeal. In the app or on the website, open your profile, then the headphone or chat icon, “View more” under Self-Service, and scroll to the KYC section. Binance’s privacy page says these go to KYC support agents for a manual review.

Binance’s face verification page adds one line for a check that fails: contact Binance customer support.

The quotes are from Binance’s help pages as they read in October 2026. Binance can reword these conditions, so check the current page or the app before your next attempt.

More detail sits in Binance face verification failed and face verification stuck on loading. If it’s the general liveness step you’re stuck on, liveness check failed compares several exchanges’ rules, and the verification wait clock shows how long an appeal has been waiting.